Privacy Policy
Last updated: January 29, 2026
1. Introduction
OhvrFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual mailbox services.
2. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and billing information when you create an account.
- Identity Verification: Government-issued ID and address verification documents required for USPS Form 1583 compliance.
- Mail Content: Scanned images of mail exteriors and, when requested, mail contents.
- Usage Data: Information about how you interact with our services, including login times, features used, and preferences.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our virtual mailbox services
- Process mail receiving, scanning, forwarding, and other service requests
- Comply with USPS Commercial Mail Receiving Agency (CMRA) requirements
- Send you service-related notifications and updates
- Respond to your comments, questions, and customer service requests
- Protect against fraudulent or unauthorized activity
4. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who assist in providing our services (payment processing, shipping carriers)
- Legal Compliance: When required by law, court order, or government request
- USPS Requirements: Form 1583 records as required by postal regulations
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Identity verification documents are retained as required by USPS CMRA regulations (minimum 3 years after service termination). You may request deletion of your account data subject to legal retention requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
8. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns. You can control cookie settings through your browser preferences.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: